Frequently asked questions

Tours

We are a family. Which tour should we book?

For families we offer our Interlaken tour. This is suitable both for smaller children who do not yet ride a bike themselves, as well as for children who can already ride a bike safely (also on traffic roads). For children we offer child seats (one child, max. 20 kg) or a child trailer (up to two children, total max. 40kg), see here. If the children are bigger / heavier, they can ride in the cargo e-bike (one or two children, total max. 60kg).

The Interlaken tour is easy and flat throughout except for a small climb. Since the tour is also very often booked by adults who ride e-bikes, it is important that the children ride their bikes regularly so that they do not hold up the group. The pace of our tours is basically comfortable, so that children who can ride well have always come along easily to date (usually they are even faster than the adults 🙂).

Participation for children who still need training wheels is unfortunately not possible. Please note that the minimum age for the use of e-bikes is 16 years.

We are a larger group. Can you take us on a guided tour?

Yes, definitely! Write us!

If you are a group of up to 6 people, we recommend that you join one of our standard tours.

If you are more than 6 people, we also offer individual tours. According to your ideas, we advise you in the tour planning and put together a suitable tour for your group. Also the organization of catering, consideration of special requests, the transport of the bikes etc. are possible within the framework of an individual tour.

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Do you offer private tours?

Yes, we do! Here you can see which private tours we offer.

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Renting or guided tours: which is better for me?

If you can read a map (which we provide for free) or just want to ride a bike with your friends / family, you can simply rent our bikes. We will be happy to give you tips on where you can go (and where you better not go) and what you should pay attention to.

If you are not a hero when it comes to finding your way around with the help of a map and if you want to have a stress-free time while finding out / seeing a lot about Interlaken and the surrounding villages, culture, nature, etc., a guided tour is the better option.

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We prefer to go hiking. Is there any way to do a guided hike?

Yes, it is possible. You won't find these hiking tours on our website, but we can chat to see which tours are suitable for you and your group / family. Write to us!

Private tours

Information on private tours

In addition to guided tours for groups (max. 12 participants, fixed days, fixed start times and fixed tour duration), we also offer private guided tours. On these private tours, you can decide for yourself when the tour should take place. We also offer our standard tours as private tours. The tour itinerary is exactly the same as the group tours, but you decide on which day the tour should take place and when the tour starts.

Private tours can also be arranged individually. One example is the tour from Interlaken via Iseltwald to the Giessbach waterfalls on Lake Brienz.

You can find our private tours here

How do I book a private tour?

You can make a request for your desired private tour on our homepage. We have prepared some suggestions for you. These suggestions include the most beautiful routes you can take from Interlaken. Our tip: book one of these tours!

How to book:
- select the desired tour under "Private tours"
- select the desired date and start time
- please enter your contact details, including your mobile number, so that we can contact you if we have any questions
- send the request.

When we receive your request, we will see if we can organize the tour on the desired day and send you an offer with a price and a payment link. As soon as payment has been made, we will confirm the private tour and you are ready to go!

Of course, we cater to individual requests for private tours. Write to us if you have individual wishes and we will try to make it possible!

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Bike rent

Which bike should I rent?

If you want to ride only in Interlaken or to Unterseen, or leisurely to one of the two lakes, check out these bikes without e-motor at. The paths in and around Interlaken are mostly flat and an e-bike is not absolutely necessary.

If you want to cycle to both lakes and visit the beautiful villages around Interlaken, we recommend our e-bikes. If you ride your bike frequently and have no problems riding uphill in parts, our normal bikes without E are also a good option. If you like a sporty longer ride and are fit, try one of our mountain bikes.

We have all kinds of bikes suitable for more than one person (let's say one of you can't ride a bike safely enough). Either you rent our Tandem or one of the Quadri-Cycles. These are bikes with 4 wheels, for two or four people. Both of them are suitable only for flat strecekn. Tandem and Quadricycles are not bookable online, please ask for availability via our contact form request.

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Where can I find your store?

The address is
Hoeheweg 133
3800 Interlaken Switzerland

A description of how to find us, whether by car or train, can be found here

We would like to rent bikes but need some route suggestions.

We offer free bike maps with route suggestions for a duration between 1 hour and 8 hours. As soon as you come to our store, we will look together what you are looking for and make suggestions which routes are suitable for you (and which rather less).

An overview of the possible routes can be found here. We STRONGLY advise that you talk to us before you simply plan one of these routes. Please keep in mind that we are in the "real" mountains here and a route that looks "quite interesting" on the map can quickly turn out to be a very sporty route or simply not feasible. The fitness levels indicated are for people who cycle frequently, and not just on flat routes. So use this map with caution and talk to us before you go on tour!

Are overnight / multi-day rentals possible?

No, if you want to keep an e-bike overnight. E-bikes need to be recharged overnight, which usually involves removing the battery from the frame. To do this, we would have to give you the key and a charger and explain exactly how to remove, charge and reinstall the battery. Unfortunately, problems occur far too often (battery incorrectly installed or removed, keys broken or lost, etc.). We therefore no longer rent out e-bikes overnight. You are welcome to bring the e-bike back in the afternoon, we will charge it for you and you can pick it up again the next morning from 9:00 am.

Our online rental reservation only allows you to rent for a single day. If you would like to rent for several consecutive days, you must enter a separate rental reservation for each day.

Yes, if you have not rented an e-bike, if we know where you are staying and if it is ensured that this place provides a room where the bikes can be safely locked up (this is necessary for insurance reasons). We know most of the hotels in Interlaken and the surrounding area. So if you let us know which hotel / hostel you are staying in, we will probably know if there is such a room. If we do not know the hotel / hostel, you can check if they have such a room.

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Can I return the bike to another location?

No, it is not possible to return the bike to another location. You must return the bike to the rental station where you rented it.

I have a child who can't ride a bike. What is your suggestion?

We have bikes with training wheels. So if the kids want to ride themselves, you can rent one of our children's bikes.

Please note that a child with a bike with training wheels cannot participate in guided tours. If you want to join a guided tour with child / children, please choose the Interlaken tour On this tour you can take your child in a child seat or in the cargo e-bike (up to 2 children possible).

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I have a teenager/adult who can't ride a bike. What is your suggestion?

We have many options:

- Tandem: A youth/adult can sit in the back seat and pedal along. The rider in the front seat must be a safe bike rider and at least 170cm tall. The person on the back seat must be at least 140cm tall.

- we have 4-wheeled bikes, the so-called Quadri-Cycles, which is suitable for 2 or 4 adults/youth with a height between 140 and 185cm. These Quadri-Cycles are not bookable online, but can be requested via our contact form.

- we have a kind of bungee tow rope for bikes, with which you can pull a second bike. It is flexible, thus does not sag when the tension decreases, and is primarily intended. to pull a second bike uphill. This is a quite universal method and works also for adults (the rope is very stable and approved for loads up to 250 kg). On a test ride you can test if you feel safe with this special bike pulling rope. This bungee cord is not bookable online, but can be requested via our contact form.

Adolescents and adults weighing more than 20kg cannot ride a bicycle with training wheels because the training wheels cannot support this weight.

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Do you offer navigation / GPS devices?

No, but if you bring your own device incl. holder, you can of course use it. If you think that neither a map with route suggestions nor a navigation device is the right solution for you, come along on one of our guided tours.

I could not find the type of bike I was looking for

Were you looking for a road bike? Since the demand for road bikes is very low, we do not offer them. Most of the bike routes are on unpaved roads. The road to Grindelwald/Lauterbrunnen is very busy and definitely not recommended.